Amazon’s Sellers face multiple issues related to the Account, Catalog, Fulfillment by Amazon (FBA), Shipments, Payments, Orders, Performance Notifications, policy, etc. As a Seller, Amazon expects you to update or fix the information if it is catalog related. For any issues that you are unable to resolve, you have an option to reach out to Amazon’s support team. Amazon’s Call me Now feature is one such feature that helps you talk to an Amazon support executive.
To reach out to Amazon’s support team, the seller should click the “Help” button next to settings and select the “Get Support” button at the bottom of the page. The next step is to select “Selling on Amazon” / “Sponsored Ads and Stores” based on the type of issue.
Once you click “Selling on Amazon,” a Seller can add context related to the issue. The Automated system gives options to select the issue type and provides automated answers based on shared details. If the seller would still like to reach out to Amazon, there are two options, one through email and the other through Phone.
If you click on the Phone option, you can add your Phone Number and click on the “Call me Now” Feature to get a call from Amazon to resolve the issue.
For the sellers, the health of their account is crucial. Amazon has the right to suspend a seller’s account without warning if they have any violations or poor performance metrics. With this new feature, sellers can speak directly to an account health professional rather than a general seller support executive and handle account health-related concerns more quickly and efficiently.
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